Over the last few weeks, I've  been really missing that personal contact with everyone... so I wrote a poem to express how I feel.  

Huge love and thanks to the amazing Steven Tiller for his creativity, passion and talent in creating the video. 

IT’S FAIR TO SAY THAT INSPIRATION IS ALL AROUND US, BUT I DIDN’T EXPECT TO BE QUITE SO INSPIRED AS I WAS AT AN INTIMATE LIVE RECORDING OF BBC4’S MASTERTAPES WITH EMELI SANDÉ LAST WEEK. TO BE HONEST, I’M STILL BUZZING AND CAN’T STOP THINKING ABOUT IT.

The day before the...

AN INTERVIEW WITH ANDY FISHER, CO-FOUNDER OF THE HAPPY LEARNING CO. LTD WITH OUR AMAZING, RAPIDLY GROWING CLIENT PUMA ENERGY.

(Content taken with permission from 'Puma Connect' Magazine, May 2017)

1. Can you tell us a bit about yourself, your background and your role no...

So, I'm on the way home from an amazing trip to the US and sitting in the BA Lounge having dinner, and I'm lucky enough to witness the wonder of customer service. This time, however, not just the the wonder of being on the receiving end of great service, but the wonder...

According to a Service Study conducted by American Express, experiencing great customer service is even more pleasurable than seeing one of the natural wonders of the world. Delivering it feels pretty awesome as well!

The research has even found that great service has t...